CI-6759A USB/Serial Adapter not properly identified if attached during startup
My CI-6759A USB/Serial Converter is not detected by Capstone unless I disconnect it and reconnect it after computer reboot.
Compatibility Details:
- The CI-6759 (non-A) model is not compatible with Capstone software. You must replace with the CI-6759A updated model.
- CI-6759A is compatible with Windows 7 and Windows 10, and Mac OS 10.10 or higher
PASCO Solution:
If your CI-6759A is not properly identifying without being unplugged and reconnected, this indicates that your CI-6759A needs a firmware update.
- Install the latest version of PASCO Capstone
- Turn on the ScienceWorkshop interface.
- Connect the CI-6759A adapter to a USB port
- Run Capstone
- Click the Hardware Setup button in on the left tool palette
- Click Choose Interface.
- Select PASPORT Interface
- Capstone should prompt you to update the firmware on the device. Allow the firmware update to proceed
- When finished, select Choose Interface and select either ScienceWorkshop 500 or ScienceWorkshop 750
- Close Capstone
- The next time your computer is rebooted, the CI-6759A should be detected without disconnecting it from the USB port
If this does not resolve the issue try connecting the CI-6759A to a USB2 port. Occasionally USB3 ports are not compatible with the CI-6759A adapter.
Note: If using the 750 interface noted below it has a USB symbol on the front this article does not apply.
Related Products
- USB/Serial Converter (CI-6759)
- ScienceWorkshop 750 Interface (CI-7650)
- ScienceWorkshop 500 Interface (CI-6400)
For further assistance, please contact Technical Support at support@pasco.com, through chat on this site during our business hours, or through our web form. Tech Support can also be reached by phone at 1-800-772-8700.