Browse our Knowledge Base for answers to common product and software support questions. Be sure and also see our Product Guides and "PASCO How Do I?" videos for short tutorial videos on PASCO software and sensors.
Accessing Purchased Licensed Downloads from PASCO Account
How do I access my purchased licensed SPARKvue/Capstone software download links and/or license key from my PASCO web account?
Additional Troubleshooting for BT connectivity on Windows
Links to manufacturer pages for common suppliers for Windows OS computers for driver downloads.
Exporting Data to Excel from PASCO Software
How do I export my data collected in PASCO software to Microsoft Excel?
How do I troubleshoot connecting a wireless sensor?
How can troubleshoot the connection my sensor or device to pair through Bluetooth to my device?
Updating firmware for wireless sensors and interfaces (Bluetooth 4.0 or USB)
How do I update the firmware on my PASCO wireless sensors ?
Windows asks for a PIN number when connecting wireless sensor or device
Windows computer is asking for a PIN number for my wireless device.
Wireless Sensor Won't Connect or Not Available on Android Device
I am running SPARKvue for the first time on my Android device and the software cannot find my sensor.
Access Requirements for Shared Session in SPARKvue
Shared Session feature is not working in SPARKvue, how can I test my connection?
Access Teams meeting for live assistance
Getting live, face-to-face help, in real time.
Android asks for a PIN number to pair a wireless device to system
Trying to pair a wireless device to an Android asks for PIN.
Apps missing or need updates on PS-3600B SPARK LXi2
How do I access SPARKvue and Spectrometry when they are missing from my screen on the LXi2?
Attaching single plug, digital devices to Smart Gate or Wireless Smart Gate
Use the digital port on the PS-2180 Smart Gate or the PS-3225 Wireless Smart Gate to attach a single plug digital sensor.