Wireless sensor or device not charging

How do I get an unresponsive, rechargeable sensor or device to charge?

When the battery level of some of the rechargeable wireless devices gets too low, charging these devices while resetting them can return the devices back to working order.

1. Plug the wireless sensor or device into a dedicated USB charger (cell phone charger) using the USB charging cable that came with the wireless device.
2. While the device is plugged in, press and hold the power button for 10 s to reset the device and the charge controller.

Continue charging the device on the dedicated charger for 10 minutes.  The battery light on the device should have a solid amber LED during the charging process.

Advanced Troubleshooting (Requires using a Torx driver to disassemble the device and proper ESD technique)

If the above do not work, disconnecting the battery from the circuit board may help reset the charge controller and help it relearn the state of charge of the battery.

If you do have a device that is working properly that uses the same battery, please fully charge this working device.  You can then remove the fully charged battery from the fully charged device and place this into the device that is not working.  Using the charging cable for this device, connect the wireless device to a computer that is running the latest version of SPARKvue or Capstone.  If you are prompted for a firmware update, please apply the firmware update.  

Following the firmware update, please connect the original battery for the device, and plug into a dedicated USB charger (not a computer) to continue charging the device).

If this is possible for this device, you will find instructions on how to get to the battery within the instructions on how to change the battery for this device within the documents tab for the product.

Battery warranty for rechargeable lithium ion and lithium polymer batteries