Browse our Knowledge Base for answers to common product and software support questions. Be sure and also see our Product Guides and "PASCO How Do I?" videos for short tutorial videos on PASCO software and sensors.
Accessing Purchased Licensed Downloads from PASCO Account
How do I access my purchased licensed SPARKvue/Capstone software download links and/or license key from my PASCO web account?
Additional Troubleshooting for BT connectivity on Windows
Links to manufacturer pages for common suppliers for Windows OS computers for driver downloads.
Capstone 2.6.0 update on Windows does not work.
Direct download of Capstone to recover from failed update for PASCO Capstone
Exporting Data to Excel from PASCO Software
How do I export my data collected in PASCO software to Microsoft Excel?
Getting Started with your new PS-2600A
How do I get started with a new spectrometer?
How do I troubleshoot connecting a wireless sensor?
How can troubleshoot the connection my sensor or device to pair through Bluetooth to my device?
Install PASCO Capstone license key with a command line switch (Windows)
Instructions for a network/silent administrator installation of PASCO Capstone software on Windows
PS-2600 or PS-2600A Spectrometer will not turn on or is not charging.
Wireless spectrometer is not charging.
Updating firmware for wireless sensors and interfaces (Bluetooth 4.0 or USB)
How do I update the firmware on my PASCO wireless sensors ?
Windows asks for a PIN number when connecting wireless sensor or device
Windows computer is asking for a PIN number for my wireless device.
Wireless sensor or device not charging
How do I get an unresponsive, rechargeable sensor or device to charge?
Wireless Sensor Won't Connect or Not Available on Android Device
I am running SPARKvue for the first time on my Android device and the software cannot find my sensor.