Browse our Knowledge Base for answers to common product and software support questions. Be sure and also see our Product Guides and "PASCO How Do I?" videos for short tutorial videos on PASCO software and sensors.
Accessing Purchased Licensed Downloads from PASCO Account
How do I access my purchased licensed SPARKvue/Capstone software download links and/or license key from my PASCO web account?
Additional Troubleshooting for BT connectivity on Windows
Links to manufacturer pages for common suppliers for Windows OS computers for driver downloads.
Capstone 2.6.0 update on Windows does not work.
Direct download of Capstone to recover from failed update for PASCO Capstone
Exporting Data to Excel from PASCO Software
How do I export my data collected in PASCO software to Microsoft Excel?
How do I troubleshoot connecting a wireless sensor?
How can troubleshoot the connection my sensor or device to pair through Bluetooth to my device?
Install PASCO Capstone license key with a command line switch (Windows)
Instructions for a network/silent administrator installation of PASCO Capstone software on Windows
Updating firmware for wireless sensors and interfaces (Bluetooth 4.0 or USB)
How do I update the firmware on my PASCO wireless sensors ?
Windows asks for a PIN number when connecting wireless sensor or device
Windows computer is asking for a PIN number for my wireless device.
Access Teams meeting for live assistance
Getting live, face-to-face help, in real time.
Android asks for a PIN number to pair a wireless device to system
Trying to pair a wireless device to an Android asks for PIN.
Attaching single plug, digital devices to Smart Gate or Wireless Smart Gate
Use the digital port on the PS-2180 Smart Gate or the PS-3225 Wireless Smart Gate to attach a single plug digital sensor.
Bluetooth devices not showing up on Mac OS
Enabling Bluetooth connectivity on Macs.